Terms of Service & Privacy

1. Definitions

• Revibe / We / Us: Revibe India (operator of the Platform).
• Platform / Services: Revibe website and mobile apps and all features (discovery, communities, links to ticketing, communications, analytics).
• User / You: any person who accesses or uses the Platform.
• Organizer: third‐party event organizer or venue that lists events on the Platform.
• Ticketing Partner / Payment Provider: third parties, currently Cashfree Payments India Pvt. Ltd. ("Cashfree"), or other payment aggregators used to process payments.

2. Acceptance & Scope

By accessing or using the Platform you accept these Terms and our Privacy terms. These Terms apply to both web and mobile use and govern all interactions with Revibe, Organizers and Payment Providers via the Platform.

3. Eligibility

You must be at least 18 years old and legally capable of entering a contract. If you are an Organizer, you represent you are authorised to enter agreements on behalf of your business.

4. Account & Security

• You are responsible for keeping your credentials confidential and for all activity on your account. Notify Revibe immediately of any unauthorised access.
• Revibe may require identity or KYC information from Users or Organizers to comply with law or payment rules. Failure to provide requested information may lead to suspension.

5. User & Organizer Obligations

• Users must provide accurate, current information and must not misuse the Platform.
• Organizers are solely responsible for event truthfulness, ticket terms, refunds, compliance with laws, safety, and fulfilment. Revibe only publishes or indexes Organizer content; it is not the Organizer unless expressly stated.

6. Listings, Bookings & Third‐Party Services

• Event details, prices and seat availability are provided by Organizers or third parties. Revibe does not warrant their accuracy.
• Where the Platform redirects you to a Ticketing Partner or Organizer for purchase, the purchase contract is between you and that third party. Revibe will provide technical facilitation only.

7. Payments (Cashfree)

• All payments on the Platform are processed by Cashfree or other authorised providers. By transacting you agree to Cashfree's terms and RBI guidelines.
• Revibe does not store payment credentials (cards/UPI) unless tokenisation is used via a certified provider. Revibe may record transaction identifiers and basic payment metadata for reconciliation.
• Refunds, cancellations and chargebacks follow the policies of the Organizer and the Payment Provider. Revibe may assist but is not liable for third‐party refund decisions.
• Revibe may set off, withhold or recover any amounts (including refunds, chargebacks, fines, fees) due to fraud, breach or legal requirement.

8. Chargebacks, Fraud & Risk Management

• Revibe may suspend, withhold settlements, or take remedial action where transactions are fraudulent, disputed, have abnormal chargeback rates, or raise regulatory concerns.
• You will cooperate with investigations and provide requested documentation.

9. Intellectual Property

• Revibe and its licensors own all Platform IP. You may not copy, reproduce or create derivative works except as expressly authorised.
• Content you post remains yours, but you grant Revibe a perpetual, royalty‐free, worldwide licence to use, reproduce, display and distribute such content for operating and promoting the Platform.

10. Privacy & Data Handling

• We collect personal data necessary to operate the Platform (profile data, preferences, contact details, transaction metadata, device and analytics data).
• Payment processing data is handled by Cashfree. Revibe will share only the data required to complete transactions and comply with law.
• We process data under applicable law (including the Digital Personal Data Protection Act, 2023) and implement reasonable technical and organisational safeguards.
• Retention: personal account data is retained for the period necessary to provide services and to meet legal and accounting obligations (typical transactional retention: up to 7 years; general account data: up to 3 years), unless law requires longer retention.
• User rights: you may request access, correction, portability, restriction or deletion subject to legal exceptions. Requests: support@revibeindia.com.

11. Confidentiality & Security

Revibe follows industry standard security practices (encryption, access controls). No system is infallible — we disclaim absolute security but will promptly notify affected users of material breaches as required by law.

12. Warranties & Disclaimers

The Platform is provided "as is". Except as expressly provided, Revibe disclaims all warranties (express or implied), including merchantability, fitness for a particular purpose and non‐infringement.

13. Limitation of Liability

• To the maximum extent permitted by law, Revibe and its officers, employees and partners will not be liable for indirect, incidental, special, punitive or consequential damages.
• Revibe's aggregate liability for any claim arising out of or related to these Terms is limited to the lesser of (a) total amounts paid by the claimant to Revibe in the 12 months immediately preceding the claim, and (b) INR 50,000.

14. Indemnity

You agree to indemnify, defend and hold Revibe (and its officers, employees, agents and partners) harmless from claims, losses, liabilities, damages, and expenses (including reasonable legal fees) arising from your breach of these Terms, violation of law, or any third‐party claim relating to your content or use of the Platform.

15. Suspension & Termination

Revibe may suspend or terminate accounts or access for breach, fraud, abuse, regulatory request or safety concerns. Termination does not remove accrued obligations, and clauses that by their nature should survive (e.g., indemnity, IP, limitation) will survive.

16. Force Majeure

Revibe is not liable for failure or delay due to events beyond its reasonable control (acts of God, government action, cyberattacks, epidemics, strikes, network failures).

17. Notices, Changes & Agreement

• Revibe may modify these Terms; material changes will be communicated via email or prominent notice. Continued use after posting constitutes acceptance.
• These Terms constitute the entire agreement between you and Revibe regarding the Platform and supersede earlier communications.

18. Governing Law & Dispute Resolution

These Terms are governed by the laws of India. Exclusive jurisdiction for disputes will be in the courts of Bhubaneswar, Odisha.

19. Grievances & Contact

For legal, privacy or grievance matters contact: